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Please include as much information about your enquiry as possible. For example: specific dates, times, exact locations, name of bus operator/train operator, ticket details, the nature of your feedback, etc. Images of tickets are also helpful.

Emails are answered Monday to Friday between 9am & 5pm. Emails received outside of these times will be answered at the earliest opportunity.

If your enquiry is about bus or tram routes and times, please visit: www.traveline.info

If your enquiry is about train times and fares, please visit: www.nationalrail.co.uk