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Frequently Asked Questions

Please click on the relevant question (below) to read our answer.

1. Can I buy PLUSBUS online?

Yes, PLUSBUS day tickets can be purchased at the same time as train tickets online from most rail ticket retailing websites.

 

If you have a rail season ticket bought from Chiltern Railways, First Capital Connect, First Great Western, London Midland, ScotRailSouthernSoutheastern or TransPennine Express you can now buy a PLUSBUS season ticket online (when renewing an existing rail season ticket online).

 

You can choose how you obtain tickets bought online. The options are: 

  • posted to you (please allow up to 5 working days for delivery):
  • couriered to you (some websites offer this option and will request a charge for next day delivery);
  • you can pick them up at a self-service ticket vending machine at the station;
  • you can collect at the station ticket office.

If you want to start your journey by bus (using your PLUSBUS ticket) then you must be in possession of your tickets, so get them by post, by courier or collect them in advance from a station. Bus drivers will NOT accept online booking confirmations.

2. I have already bought my train ticket, can I still buy PLUSBUS for my journey?

Yes, if you take your valid train ticket to any train station ticket office, ask for PLUSBUS for either the origin and/or destination town of your rail journey. You will be asked to pay the relevant PLUSBUS ticket price.

3. Can I buy PLUSBUS on the train from a conductor?

Train companies prefer customers to buy their tickets before getting on a train (where this is possible), from a ticket office, a self-service ticket vending machine or in advance by 'phone or online. If you are unable to buy your ticket before boarding the train, then you can buy your train ticket and your PLUSBUS ticket from the Conductor or Train Manager on the train (but some Railcard discounts may not be available).

4. Can I buy PLUSBUS on the bus?

Sorry, no. You must buy PLUSBUS before you wish to use the bus, as it has to be bought in conjunction with a valid train ticket. Bus drivers are NOT able to issue PLUSBUS tickets.

5. Do I get a discount off PLUSBUS with my Railcard?

Yes, with a valid National Railcard you will get 33% off the adult price of a PLUSBUS day ticket (Railcard discounts are NOT available with any season ticket, as the price of seasons is already heavily discounted).

Railcards which offer the discount:-

 

Please check the Railcard use restrictions.

6. What is included in the price of PLUSBUS?

The PLUSBUS ticket price includes unlimited local bus and tram travel around the whole urban area of town, on services of participating bus operators'. It does NOT include the cost of your train travel. However, PLUSBUS must be bought in conjunction with a valid train ticket.

 

In some towns, certain premium services (e.g. Airport express routes, Night buses and sporting event services) do NOT accept PLUSBUS tickets. These are listed as "excluded services" on each town-specific page of this website.

7. Is it possible to buy season tickets for PLUSBUS?

Yes, but you must buy or already have a season ticket for train travel as well. You can only buy a PLUSBUS season ticket for the towns that are named on your rail season ticket (not any intermediate town). 

PLUSBUS season tickets are now available for nearly all PLUSBUS served towns and cities across Britain. Each PLUSBUS served town or city in Britain has its own page on this website. PLUSBUS season ticket prices are shown (where available) on the town-specific pages of this website.

 

Season tickets are available for specific periods only: 7 consecutive days; 1-month; 3-months and a year.

The validity of your PLUSBUS season ticket does not have to match your rail season ticket validity, but your PLUSBUS ticket MUST expire either on the same date as your rail season ticket, or on a date before your rail season ticket expires.

8. Can I use a PLUSBUS ticket on days that I don't travel by train?

If you have a PLUSBUS day ticket, sorry no. You can only travel by bus on the date printed on the ticket, which will also be the day that you travel by train.

If you have a PLUSBUS season ticket, then yes, you can travel by bus on any day, at any time, until midnight on the date that the ticket expires (printed on the season ticket). You do not need to make a train journey in order to use your PLUSBUS season ticket to travel by bus.

9. Can I use PLUSBUS to travel on trams?

Yes, the tram networks listed below do accept PLUSBUS tickets for travel on their services:-

 

We're sorry, the following tram systems do not yet accept PLUSBUS tickets:-

Croydon TramLink; Glasgow Subway; Manchester MetroLink; Tyne&Wear Metro.

   

 

10. Can I use my PLUSBUS ticket more than once in a day?

Yes, a valid PLUSBUS ticket gives you unlimited bus travel on all bus and tram services of participating operators' in each town for the day or period that your ticket covers. So you can make as many bus journeys as you like, anywhere within the PLUSBUS zone.

11. Can I use PLUSBUS if I only want to travel by bus?

Sorry, no. PLUSBUS is an integrated ticket that has to be bought and used with a train ticket. So you must be travelling by both the train and bus in order to buy and use PLUSBUS.

12. Can I use PLUSBUS if my train journey is between two stations that are within the same town (or PTE region)?

Sorry, no. At least one station (the origin or destination station) of your train journey must be located outside the towns PLUSBUS travel zone or metropolitan city region (these are: Greater Manchester; South Yorkshire; West Midlands; West Yorkshire).

 



Example: If you are travelling by train from Dewsbury station to Sheffield station and wish to travel by bus in Sheffield you can buy PLUSBUS for unlimited bus travel in the Sheffield zone. However, you cannot buy and use a PLUSBUS ticket if your train journey is between two local stations that are within the Sheffield PLUSBUS travel zone (e.g. Sheffield and Meadowhall).

13. Does PLUSBUS operate its own buses?

No, PLUSBUS is not a bus operator. PLUSBUS is a National Rail ticket that is accepted for travel on the services of over 200 bus companies that have chosen to participate in this ticketing scheme. The names of participating bus operators are listed on the town-specific pages of this website.

14. Are refunds available for PLUSBUS tickets?

PLUSBUS is a National Rail ticket, whose standard terms and conditions apply (including for ticket refunds). If you have bought a PLUSBUS ticket in advance from a station (or online) and do not want to use it, then you may claim a refund from the ticket office (or ticket agent) that took original payment, but you MUST do this within 28 days of the travel date shown on the ticket. You must also return the ticket. Some ticket offices (and agents) may charge an administration fee of up to £10 to process refunds.

 

PLUSBUS tickets bought online may not be refundable from some online agents.

 

If you have a PLUSBUS season ticket and have used it for a while, but then want a refund of the outstanding period, you can claim a refund from the issuing ticket office. In this case normal National Rail season ticket refund terms and conditions apply.

16. Where can I check bus route and timetable information?

Visit traveline or call: 0871 200 22 33 (calls from landlines cost 10p/minute, calls from mobiles may cost more)

 

For information about a specific bus operators' services, try these main bus company websites:

You could also check our list of bus operators by town and region.

 

For Northern Ireland visit: translink

17. Can I buy PLUSBUS from a self-service ticketing vending machine?

Yes. You can buy PLUSBUS day tickets at self-service ticketing vending machines at stations managed by the following train companies:-

East Midlands Trains, abellio Greater Anglia, South West Trains & Southern.

To see how to serve your self with a PLUSBUS day ticket, click here.

18. How can I contact PLUSBUS?

Please complete the 'Contact Us' form (below) with as much detail about your enquiry as possible (specific dates, times, exact locations, name of bus operator/train operator etc). 

Emails are answered Monday to Friday between 9am & 5pm only.